Our Service
Our Research Services: From Design to Insightful Results
At Linguistic Insights, we offer personalised research services that are tailored to your organisation’s specific needs. Whether you're starting a new project or want to make sense of existing feedback, our team works closely with you to design and deliver a solution that fits.
How We Work
✅ Consultation and Planning
We begin by meeting with you to fully understand your goals, challenges, and data needs. Based on this, we design a clear research strategy that may include a custom survey, interview framework, or other data collection tools.
✅ Survey Design and Data Collection
We develop surveys and feedback mechanisms that are methodologically sound, targeted, and user-friendly. We support you throughout the data collection process to ensure quality and consistency.
✅ Data Analysis
Using well-established academic methods, including corpus linguistics, discourse analysis, and qualitative analysis, we analyse both new and existing datasets to identify key patterns, themes, and insights.
✅ Insightful Reporting
We translate findings into clear and actionable reports that include meaningful conclusions and practical recommendations tailored to your business or organisational context.
✅ Dissemination
Our team presents the results in accessible formats, including easy-to-read summaries, visual charts, tables, and infographics designed to engage both internal teams and external stakeholders.
Making the Most of Your Existing Data
Many organisations receive large volumes of written or open-text feedback—from surveys, complaints, reviews, or consultations. Without the right expertise, this linguistic data often remains underused.
Our team can help you unlock the full value of this data by applying advanced analysis techniques that turn raw text into actionable insights. Whether you're dealing with new responses or years of archived feedback, we can help you make sense of it all and use it to guide future strategy.
Analysing Forgotten or ‘In the Drawer’ Data
You might be sitting on a goldmine of insight without even realising it.
That forgotten folder on your computer or the stack of open-ended survey responses sitting in a drawer could hold valuable feedback that has never been explored. At Linguistic Insights, we specialise in helping organisations revisit old data and transform it into meaningful, actionable findings.
Even if the data feels outdated or overwhelming, it still has value. We can help you uncover it.
Here’s how we work with your existing feedback datasets:
- Review and organise your existing open-ended responses, feedback files, or archived reports
- Clean and prepare the text for analysis
- Apply advanced linguistic analysis techniques to identify themes, patterns, and sentiment
- Highlight what is working well, what needs improvement, and what your audience expects next
With the right tools and expertise, even long-overlooked qualitative data can provide deep insights that inform future decisions, service improvements, and customer engagement strategies.
Don’t let valuable data go to waste. Let us help you bring it back to life.
Collecting and Analysing New Data
Maybe feedback analysis has never been on your radar. Perhaps your team has avoided using open-ended questions in surveys, assuming they are too difficult to analyse.
We’re here to change that.
At Linguistic Insights, we help organisations recognise the untapped value of linguistic data and open-ended feedback. Whether you're launching a new survey, evaluating a service, or exploring user experience, we’ll guide you every step of the way.
Here’s what we can do:
- Design new surveys that include open-ended questions tailored to your goals
- Develop small or large-scale research projects to explore participant or customer perspectives
- Apply advanced qualitative analysis techniques, including corpus linguistics and discourse analysis
- Deliver clear, meaningful insights that help you improve services, shape strategy, and grow with confidence
Open-text feedback is not a burden—it’s an opportunity. With the right expertise, it becomes one of your most powerful sources of insight.
Let us show you how.
What Are the Benefits of Working With Us?
At Linguistic Insights, we work closely with our clients to design and deliver impact evaluations rooted in customer, participant, or stakeholder feedback. Our approach combines qualitative and quantitative methods to help organisations understand what works, what needs improvement, and how they are making a difference.
We use engaging methods to capture authentic voices and apply advanced analysis techniques to turn that feedback into clear, evidence-based insights.
By working with us, you will gain:
- Expert support to design research strategies and evaluation frameworks that match your goals
- Thoughtful survey design and data collection tailored to your audience
- Rigorous analysis of small and large datasets that uncovers key patterns and performance outcomes
- A deeper understanding of your programme or service’s effectiveness and social impact
- Actionable findings that support service improvement and innovation
- Data-backed insights to support strategic decision-making and organisational learning
- Easy-to-understand reports and visual summaries that make your findings clear and accessible
- Accurate, high-quality customer feedback analysis that motivates people to take meaningful action
Whether you're in the public sector, private industry, or the third sector, our work is designed to help you grow, learn, and create positive impact.